Incident: AWS infrastructure had an outage affecting core services, which our application depends on, in the Virginia (us-east-1) region. After partial recovery within AWS, we made configuration changes and saw recovery for our traffic. We continued to observe while AWS worked through the incident on their side. The remaining impact on Asana's side is covered in https://status.asana.com/incidents/lvtt14d4d80g .
Impact: We saw global downtime from 2025-10-20 06:52 UTC through 09:27 UTC, 2 hours and 35 minutes. This affected all regions because we store some global state and shared application configuration in the Virginia region.
Moving forward: We are working on ways to reduce the impact of single region outages, including for this region, to limit the impact and improve options for recovery.
Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.