Incident: On 2026-01-22 the Asana App and all associated services had a service disruption due to dependency on a shared database used for storing metadata. This was triggered by a code path which caused overload for that database, followed by request queuing, timeouts, and errors.
Impact: From 17:33 - 17:57 UTC the Asana App and all associated services were unavailable. There was a further 14 minutes of partial downtime from 18:45 - 18:59 UTC affecting 10-20% of users, also triggered by dependency on this shared database.
Moving forward: We immediately rolled back our application code and added resources for this database. Going forward we will continue to reduce dependency on this shared database for common paths to reduce risk, and monitor for unexpected resource usage.
Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.