Incident: Around 2025-08-17 23:35, a conflict occurred between two database management systems. For most Asana customers, database locks prevented execution of background actions, automations, and webhooks were delayed.
Impact: Users experienced delays in asynchronous operations, including automations and webhooks. Core application functions remained available and operational throughout the incident. No customer data was lost. The incident lasted approximately 2 hours, after which delayed operations ran normally.
Moving forward: Asana engineers completed an investigation into the root cause, and have implemented changes to prevent the conflict between these systems. We are also reviewing our upgrade and management processes to be resilient against similar issues in the future.
Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.